Return & Refund Policy
Return Policy
EASY RETURNS – SHOP WITH CONFIDENCE
At Emilie’s Boutique, we want you to feel completely happy with your order. If something isn’t quite right, we offer a simple and stress-free return process to make your shopping experience as smooth as possible.
RETURN WINDOW
You may return eligible items within 14 days of delivery.
Returns are only accepted after your order has been delivered. We cannot accept return requests for items that are still in transit or have not yet been received.
To qualify for a refund:
- Items must be shipped back within 14 days after delivery.
- Products must be unworn, unwashed, and in their original condition.
- All tags and hygiene liners must still be attached.
Unfortunately, returns sent after 14 days cannot be accepted.
HOW TO START A RETURN
To request a return, please contact our support team at:
Once your request has been approved, we will provide you with the correct return instructions and return address.
Please do not send items back to the sender address shown on the package, as this is not our return facility.
RETURN SHIPPING COSTS
In most cases, customers are responsible for the cost of returning items to our return facility. We recommend using a tracked shipping service, as Emilie’s Boutique cannot be responsible for returns lost in transit.
Return shipping costs are only covered by Emilie’s Boutique if:
- The item arrived damaged.
- The wrong product was received.
- There was an issue caused by our team.
Shipping fees paid during checkout are non-refundable.
REFUND PROCESS
Once your return has arrived and passed inspection, your refund will be processed within 5 business days.
Refunds will be sent back to your original payment method.
Please note:
- Bank processing times may vary.
- Credit card refunds may take 7–14 business days to appear.
- PayPal refunds usually appear within 1–3 business days.
You will receive a confirmation email once your refund has been completed.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
- Bodysuits.
- Lingerie.
- Jewelry.
- Personalized items.
- Gift cards.
SWIMWEAR RETURNS
Swimwear must be tried on over underwear and returned with the hygiene liner fully attached.
Items without hygiene protection cannot be refunded.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Our team will gladly help resolve the issue as quickly as possible.
QUESTIONS?
If you have any questions regarding returns or refunds, feel free to contact our support team anytime.
Thank you for shopping with Emilie’s Boutique 🤍